Ziwo

A cloud-based call center solution that enhances customer engagement.

Crystal Clear Quality Voice Calls

Previously, deploying a voice infrastructure for multiple geographic locations required millions of dollars in expenses. ZIWO now makes it easy and desirable to move your contact center to the cloud with crystal clear call quality. It uses local points of presence (PoPs) for low-latency, high-quality audio.

State of the art Infrastructure

qSince 2011 we build Voice POPs together with local Telcos, processing the voice locally.

qOur platform is cloud-agnostic and can be locally hosted in any GCC country.

Consistent 99.99% Uptime

ZIWO invests in redundancy on every level to eliminate single points of failure. ZIWO works with multiple carriers allowing for dynamic switch capability to avoid disruptions and provide consistent quality

Notifications help users optimize settings

Clear in-app notifications alert users and admins to network, headset and infrastructure issues in real time. Users can easily view their type of internet connection and the quality of the network, as well as their device settings. Alerts allow users to troubleshoot straight from the app.

Bitrix & ZIWO Integration

Streamline your workflows with ZIWO’s integration for Bitrix24! Connect your contact center to Bitrix24 CRM for seamless communication, automated data synchronization, and improved team efficiency.