The Value of Connected Telephony
Voice communication remains a foundation of customer service and sales closure in the GCC. However, when agents make calls using personal mobile lines or disconnected landlines, businesses lose visibility. Integrating professional cloud telephony platforms like Ziwo and Zadarma with Bitrix24 CRM ensures every interaction is recorded, tracked, and synchronized automatically.
Centralized Cloud PBX features
By connecting Ziwo or Zadarma to your Bitrix24 CRM, you create a virtual office phone system with advanced capabilities:
- Interactive Voice Response (IVR): Set up automated greeting menus to route calls to the correct department dynamically.
- Auto-Logging & Recording: Inbound and outbound calls are logged inside the contact’s CRM profile card, complete with MP3 recordings.
- On-Screen Client Cards: When a registered client calls, their profile card pops up on the agent's screen immediately, showing their name, company, and active deals.
Lead Creation & Distribution
If an unknown number calls your virtual PBX, Bitrix24 automatically creates a new lead, logs the call recording, and routes it to the available agent according to routing rules. This prevents missed calls and guarantees that your sales pipeline is populated with clean, real-time data.
Upgrade Your Corporate Telephony
Speak with KEEN Enterprises telephony specialists to integrate Ziwo or Zadarma with your Bitrix24 system.
Connect Your Phone System